Credit Bureau dispute

If you have adverse information on your credit report you are encouraged to take advantage of the free annual service provided by the credit bureau as prescribed by the National Credit Act. Consumers have the right to access their credit reports once each year at no cost, as prescribed by the Act. Call center agents are also on hand at the relevant bureau and are trained to assist consumers with better understanding their reports and with advising them on possible courses of action for remedying any uncertain or negative information.

Credit information must be retained by the credit bureau for a defined period of time, as per the National Credit Act. Consumers have the right to dispute the data contained in their reports should they feel it is incorrect. The onus is then on the bureau to investigate that data and remove it from the consumers record should there not exit substantial supporting evidence for that information.

Credit Bureaus have twenty business days to resolve any dispute you lodge. 

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